At ikio eyewear, we aim to provide reliable and efficient shipping for all our customers. We partner with reputed logistics aggregators to ensure your eyewear reaches you safely.
1. ORDER PROCESSING & LAB TIME
Unlike standard products, prescription eyewear requires precision lab work. Our processing time is divided as follows:
| Order Type | Processing Time |
|---|---|
| Frames Only / Sunglasses | 20 - 30 Minutes |
| Single Vision Lenses | 30 Mins - 1 Hour |
| Bifocal / Progressive Lenses | 1 - 2 Hours |
| Tier 3 — Extreme / Custom Rx | 3 - 4 Working Days |
Once processed, your order ships the same day. Estimated transit is 3-7 business days across India, and up to 10 business days for remote areas, depending on courier availability in your area. We automatically select the fastest suitable shipping method for your order, and prescription lens orders are prioritised for expedited shipping wherever possible.
2. ESTIMATED DELIVERY TIMELINES
Delivery time depends on courier availability in your area and the shipping method selected for your order — typically 3-7 business days across India, or up to 10 business days for remote locations. Customers in Hyderabad & Secunderabad can expect same-day to next-day delivery on most orders, given our local studio dispatch.
3. SHIPPING CHARGES
Domestic Orders: We offer FREE SHIPPING on all orders across India. Prepaid orders additionally receive a 5% discount, up to ₹50, applied at checkout. Cash on Delivery (COD) orders carry no extra shipping charge, and are not eligible for this discount.
International Shipping: We currently do not offer direct international shipping through the website. Orders placed to a non-serviceable address will be cancelled and fully refunded; please contact our support team for special requests.
COD on Tier 2/3 Lens Orders: Cash on Delivery remains available on every order, everywhere we ship. For Tier 2 (Moderate-High) and Tier 3 (Extreme/Custom) prescription lens orders paid via COD, our team will call or WhatsApp to confirm the order before it's sent to the lab for cutting — this protects against custom lenses being cut for an order that was never going to be accepted.
4. ORDER TRACKING
Once your spectacles are dispatched, you will receive a Shipping Confirmation via Email, SMS, and WhatsApp. This will include a tracking link and the name of the courier partner (e.g., BlueDart, Delhivery, or Ecom Express).
5. FAILED DELIVERY & RTO (RETURN TO ORIGIN)
Our courier partners will attempt delivery up to 3 times. If the recipient is unavailable or the address is incorrect, the package will be returned to our warehouse.
- For Prepaid Orders: We will attempt one re-shipment free of cost after verifying the address.
- For COD Orders: further delivery attempts require the order to be converted to Prepaid. We will try to contact you to arrange this; if we're unable to reach you within 3 business days, the order will be cancelled and refunded/restocked.
6. TRANSIT DAMAGES & INCORRECT ITEMS
All ikio eyewear shipments are insured against damage. If you receive a package that is visibly tampered with or open, please do not accept the delivery and contact us immediately at query@ikioeyewear.com. If you receive an item that is damaged, defective, or different from what you ordered, report it within 48 hours of delivery for a priority replacement or full refund at no cost to you — this does not follow the standard return process on our Refund & Exchange page.
7. PUBLIC HOLIDAYS
ikio eyewear observes national holidays. Lab processing and dispatches will not occur on these days, which may slightly extend delivery timelines. Key holidays include: Republic Day, Holi, Independence Day, Gandhi Jayanti, Diwali, and Christmas.
8. GRIEVANCE REDRESSAL
Phone: +91 62819 22144
Email: query@ikioeyewear.com
Address: Koti, Hyderabad, Telangana 500095.
We will acknowledge grievances within 48 hours and aim to resolve them within 30 days, in line with applicable consumer protection regulations.